Privacy Policy

This Privacy Policy explains how Sousvo collects, uses, and protects your personal information when you shop for clothing through our website or mobile app and when we deliver orders to you.

1. Information We Collect

• Account details: name, phone number, email address, and login credentials.
• Order & delivery details: shipping address, city, landmarks, preferred delivery notes, and order history.
• Payment information: payment method details processed by our payment partners (we do not store full card numbers on our servers when payments are handled by a secure gateway).
• App & device data: device type, app version, language preference, IP address, and basic usage analytics to improve performance.
• Support communications: messages you send via support tickets, chat, email, or phone.
• Marketing preferences: if you opt in to receive offers, new arrivals, or push notifications.

2. How We Use Your Information

• Create and manage your account.
• Process clothing orders, payments, invoices, and refunds.
• Arrange delivery and contact you about shipment status, delays, or delivery attempts.
• Provide customer service and resolve disputes/returns.
• Improve our catalog, sizing guidance, app experience, and delivery coverage.
• Send order updates and (with your consent where required) promotions or new collection alerts.
• Prevent fraud, secure our platform, and comply with legal obligations.

3. Delivery Partners & Sharing

To complete delivery of your clothing orders, we may share necessary details (name, phone, and address) with delivery/courier partners. We may also share data with:

• Payment processors and banks to complete transactions.
• IT, hosting, SMS, email, and analytics providers who help us operate Sousvo.
• Authorities when required by law or to protect our rights and customers’ safety.

We do not sell your personal information to third parties for their own marketing.

4. Cookies & App Technologies

We use cookies and similar technologies on the website, and equivalent identifiers in the app, to keep you signed in, remember preferences, measure performance, and improve shopping experience.

5. Data Retention

We keep your information for as long as needed to provide services, fulfill orders, handle returns, meet accounting/legal requirements, and resolve disputes. You may request account deletion subject to outstanding orders or legal retention needs.

6. Security

We apply reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, so we encourage you to use a strong password and avoid sharing account access.

7. Your Choices & Rights

• Access or update your profile details in the app.
• Manage push notification and marketing preferences where available.
• Request correction or deletion of personal data, subject to legal limits.
• Contact support for privacy-related requests.

8. Children

Our services are intended for users who can form a valid purchase agreement under applicable law. We do not knowingly collect personal data from children without appropriate guardian involvement.

9. International Transfers

If service providers process data outside your country, we take steps designed to protect your information in line with applicable requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted in the app and on our website with a revised date.

11. Contact Us

For privacy questions or requests, contact Sousvo customer support through the app (Help / Support Ticket) or the contact channels on our website.

Last updated: July 2026